Shipping and Returns Policy

Delivery and cancellation policy:

At La Patte Velue, we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy:
We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at Contact@lapattevelue.com as soon as possible.

A large majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us within this time frame, so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order can be taken into account if it has already been processed.

Address error:

It is your responsibility to verify the accuracy of this address and to contact us very quickly to specify any changes.

This can only be done if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these latter cases, these packages can be returned to us, but not always.
If your order is returned to sender, we will offer you a refund of your order less shipping costs or we will offer you a reshipment, whichever you prefer.

La Patte Velue and its team thank you for your trust.